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Sales
- Why does Alpine Air Living technology work so well?
- What makes your technology unique?
- Why do you offer Alpine Air Living purifiers at such a good price?
- Are these the real Alpine air purifiers?
- Are all of your Alpine Air Living products brand new?
- Do all of your Alpine Air Living products have a warranty?
- Are Alpine Air Living purifiers silent in operation?
- How do Alpine Air Living purifiers compare to air filters?
- How do Alpine Air Living purifiers compare to other air purifiers?
- I saw your (or similar) air purifier on another web site. Is it a knock off imitation unit?
- Can you help me compare your air purifiers with imitation units sold on all other web sites?
- I have an older Alpine air purifier model. Why don't I see it on your web site?
- I have an older machine and I want to buy a new one. What is the comparable model to my older unit?
- Can you help me compare your newest Living Lightning technology to older Living Air technology (Models 880, 150, 250, XL-15, Flair, Breeze, etc.)?
- What model is comparable to my old XL15 air purifier?
- What's the difference between the older XL-15 Classic and new Classic LA-3500 v2.0 air purifier?
- What's the difference between the Classic air purifier and the Fresh Air purifier?
- I have an older model Breeze AT living air purifier and want to have something as close to the Breeze AT machine as possible. What do you recommend?
- What is the difference between old models Fresh Air by vollara and Fresh Air by ecoquest and NEW Model# HMA-300/CHO Fresh Air LA-3500 v2.0 air purifiers?
- Can you help me compare your new machines currently listed for sale on this web site?
- How effective is the Single Room LA-500 v2.0 air purifier in comparison to whole house models in removing pet odors, cigarette odors, mold odors, or other household odors?
- Does the Single Room LA-500 air purifier produce ozone with ozone plates like the other models or does it only rely on the UV bulb for sanitizing?
- How many square feet will a specific unit cover?
- What size unit should I use?
- My house square footage falls between the sq.ft. coverage indicated on the 2 of your air purifier models and both air purifiers match closely the sq.ft. of my house. Which of these 2 air purifiers should I get?
- My house is over 3,500 sq.ft, which unit should I buy?
- Which air purifier should I use for the basement?
- How does your trade-in program work?
- I have more than 1 old air purifier I would like to use towards the trade in program. Can I trade more than 1?
- Do you accept any brand air purifier or air filter towards the trade-in program?
- Are these sold in retail stores?
- Is there a local rep in my area?
- Do you offer financing?
- What payment methods do you accept and do you offer financing?
- What colors do the machines come in?
- Do local dealers carry parts for air purifiers or the parts have to be purchased directly from the company?
- If I need extra ozone plates or any other accessories can I get them directly from you?
- Is the white HEPA filter that went on the back of XL15 air purifier still available?
- Do you still carry the personal air purifier that I could wear around my neck?
- You offer a lifetime guaranteed Electrostatic air filter as a free gift with the purchase of an air purifier, and I need more than one of these air filters. Can you custom-make more than one for me?
- Do you manufacture air purifiers for Europe and Asian markets?
- We are a tax-exempt organization. What forms do we need to fill out in order to purchase from you tax-free?
- Do you accept Purchase Orders?
- Are your products safe for exotic birds and other animals in the house?
- Are your air purifiers safe for pets?
- I am concerned about long-term exposure to high concentrations of ozone. Does this apply to your air purifiers, and are your machines safe?
- Is it legal to sell ozone generators in CA?
- I am in Canada. Do I have to pay duty fees for import into Canada?
- Can you send me brochures?
- Is the warranty transferable?
- Do your machines feature Lifetime warranty?
- LA-5000 air purifier (product status)
- What is the average lifespan of these air purifiers?
- How many watts is LA-150 v2.0 car air ionizer?
- What's the purpose of the HEPA back filter on each new unit?
- I am on Medicare. Can Medicare reimburse me for the cost of the air purifier?
Technical Support
- I have recently received my new air purifier and I would like to improve its performance. What should I do?
- What are the possible application problems when not using this technology properly?
- The Ozone Plate(s) are making a noise, and appear to arc or spark. What can I do?
- The fan is operating although the unit won't produce any ozone... what's can I do?
- The fan stopped working on my machine, what can I do?
- The fan motor and/or fan blade is making a sound within my air purifier. How can I troubleshoot this problem?
- How do I replace the Fan Motor in XL15 air purifier?
- How do I replace the fan motor in my new air purifier?
- Can I oil the fan motor?
- How do I replace the fan blade in my new air purifier?
- How do I tighten a loose fan blade in my new air purifier?
- Red service light came on the old air purifier I have. What caused it and how can I get it to go off?
- I have plugged in the unit, turned "ON" the power switch and nothing happens... what can I do?
- I have an older air purifier with indicator light bulb(s) and these light bulb(s) no longer work within the unit. What should I do?
- How am I able to know if the Radio Frequency Ionizer is working?
- I have a Natural Air purifier and it does not work. What can I do?
- I had purchased an air purifier on eBay, it does not work and seller does not respond to my inquiries. What can I do?
- I have an older Fresh Air purifier and it's prompting me to replace the UV bulb. Do you have this part?
- How do I replace the UV bulb in my new air purifier?
- How does the TIMER work on Alpine model# HMA-300/CHO Fresh Air LA-3500 v2.0 air purifier?
- I can't find the fuse compartment for model# ZL3 Fresh Air purifier or model# HMA-300/CHO Fresh Air purifier. Can you help me?
- I have an older Fresh Air purifier and it keeps giving me the "replace Ozone plate" message, even though I had already replaced it. What can I do?
- Model# ZL3 Fresh Air purifier has no Power. How do I troubleshoot it?
- Model# ZL3 Fresh Air purifier has no Ozone smell. How do I troubleshoot it?
- What are the Error Codes on Model# ZL3 Fresh Air purifier?
- I have an older Fresh Air purifier and it wont stop giving me the cleaning prompt.
- My older Fresh Air purifier turns itself on and off periodically (power loss). What can I do?
- My older Fresh Air purifier is in sanitizing mode. How do I get it out of that mode?
- What is the right frequency fuse for my air purifier?
- Is it easy to clean my Alpine Air Living purifier and how often do I have to clean it?
- What is the best way of cleaning my unit?
- How do I sanitize an area?
- How do I wash with water the back Hepa/carbon filter of my new air purifier? (Model #s: 300/RH02; E300/RH02)
- How do I wash the back (black) charcoal filter of XL-15 living air classic air purifier or the BreezeAT living air purifier?
- How do I wash the back (silver) metallic filter of these older models: Flair, 880, HMA-150, HMA-250, Blaster, or other living air purifiers?
- I have Alpine Model# E300/A air purifier, and would like to disassemble it to clean it thoroughly. What's the best way to do this and will this void my warranty?
- What settings on the purifier should I use?
- How do I adjust the Ozone output?
- I have the unit with O3 / Sanitizer set on LOW and Ozone scent is still too strong. What can I do?
- When O3 / Sanitizer is turned ON, the knob right away moves to the LOW setting (9 o'clock position). Is this normal?
- I cannot sense the Ozone as much on my NEW air purifier compared to my OLD air purifier. Is this normal?
- Shouldn't I sense the ozone all the time to know if my machine is working?
- What settings do I use when operating a DC ionizer?
- I noticed on my air purifier that some of the screws were starting to show corrosion. There was also corrosion on what appears to be a transformer at the front of the motherboard. Should I be concerned about this?
- Do I have to turn off my Alpine Air Living purifier before going to sleep, or when I leave my house?
- Are the Owner's Manuals available for older machines?
- I would like to have my unit professionally checked and cleaned. Do you have local technical support reps that provide such service?
- Who pays for the shipping under warranty?
- I have an old EcoBox air purifier. What's the warranty on it and should I get it repaired?
- I have an old XL15 Sensor model. Should I have the sensor ON or OFF to remove odors quickly?
- Is there a User Guide for Single Room LA-500 v2.0 air purifier?
- After using my air purifier, I noticed film on windows. Why is that?
- I have a 6-plate Model# HMA-250 air purifier. What does "right side only" mean? Are replacement ozone plates still available for this model?
- What is the safe distance / How close to the person can the air purifier be placed?
- My old air purifier has a rusty circular object connected to the amber light bulb close to the ozone plate cage. What is that and should I have it replaced?
- Glass ozone plates vs. Ceramic ozone plates
- What's the correct way to insert Ozone plates into the air purifier?
- Do you have schematics for older models like the 880; BreezeAT; Flair; XL-15, etc.?
- Can I use my whole house air purifier to purify my car?
- I have an old XL15 air purifier. What's the recommended setting?
Dealer Support
Miscellaneous