Most Frequently Asked Questions
Why does Alpine Air Living technology work so well, and what do unbiased leading scientists, researchers, and other experts say about the unique technology behind your products?- Do all of your Alpine Air Living products have a warranty?
- Are all of your Alpine Air Living products brand new?
- How do Alpine Air Living purifiers compare to air filters?
- How do Alpine Air Living purifiers compare to other air purifiers?
- Why do you offer Alpine Air Living purifiers at such a good price?
- Is Ozone safe?
- The very first night I operated the unit made me wake up congested the following morning. Is this normal?
- Do I have to turn off my Alpine Air Living purifier before going to sleep, or when I leave my house?
- How much does it cost to operate my Alpine Air Living purifier?
- Is it easy to clean my Alpine Air Living purifier and how often do I have to clean it?
- If I need extra ozone plates or any other accessories can I get them directly from you?
- Do I have to vacuum very often while using my Alpine Air Living purifier?
- I have plugged in the unit, turned "ON" the power switch and nothing happens... what can I do?
- The fan is operating although the unit won't produce any ozone... what can I do?
- How am I able to know if the Radio Frequency Ionizer is working?
- The Ozone Plate(s) are making a noise, and appear to arc or spark. What can I do?
- What settings on the purifier should I use?
- What Size Unit Should I Use?
- What is the best way of cleaning my unit?
- Where should I place the unit?
- How many square feet will a specific unit cover?
- What is the general formula in determining how many mg./hr. of ozone are needed for an extremely large environment?
- How do "Milligrams Per Hour" (mg/hr) relate to "Parts Per Million"?
- What settings do I use when operating a DC ionizer?
- Are Alpine Air Living purifiers silent in operation?
- What are possible application problems when not using this technology properly?
- What does common indoor air pollution consist of and what health problems does it cause?
- My house square footage falls between the sq.ft. coverage indicated on the 2 of your air purifier models and both air purifiers match closely the sq.ft. of my house. Which of these 2 air purifiers should I get?
1) Why does Alpine Air Living technology work so well?
Nature works, period! There is nothing better that cleanses the outdoor environment than Mother Nature itself. We had simply recreated what nature does outdoors, and that's the reason our unique technology works so well! Our air purifiers cleanse the indoors exactly the same way that nature cleanses the outdoors. That's why it works. It's that simple!
While the benefits of negative ionization and ozonation have been studied for many decades, only within the last 20 years has this subject received the necessary media exposure as the problem of indoor air pollution and its negative side effects has reached epidemic proportions in USA, and some other countries.
It was during this time that the indoor air pollution subject and the technology geared to solve this problem finally received the attention they needed from numerous respected scientists, researchers, and other leading experts who began studying the problem and viable solution. While it would be next to impossible to list here many thousands of articles, news stories, books, and worldwide Universities' research studies with positive conclusions confirming beneficial effects of technology behind our products, here is just a small sample of how most of these experts describe the basics that our technology is built on, while listing many benefits it provides. Click here to read it.
2) Do all of your Alpine Air Living products have a warranty?
All Alpine Air Living Units Come With Three (3) year parts and labor Warranty. Should you ever have any issues with any item during its warranty period of 3 years, we will fix it for you at no cost. Store credit is also available.
3) Are all of your Alpine Air Living products brand new?
Yes, all of our Alpine Air Living products are brand new, sealed in manufacturer's box.
4) How do Alpine Air Living purifiers compare to air filters?
The problem with air filters is twofold. Air filters are designed to treat symptoms of air pollution and NOT the problem itself. Air filters are only designed to treat the air that passes through them, and they do not go out to the source of the problem. That's why you must have an air filter in every room, which is quite costly and frankly ineffective. The problem is, very limited amount of air actually passes through the air filter. The air that enters is in the immediate area of the filter, but if you take just a few steps away, the air in that surrounding area will never even reach the filter.
The second problem with air filters lies in the fact that they get dirty and polluted very quickly. This means that if you're not actually cleaning or replacing the filter very often, the air filter itself becomes a source of indoor air pollution! It takes dirty air in, and releases the air that's even dirtier! And it can be quite costly to constantly replace air filters.
Filterless Alpine Air Living purifier on the other hand, goes out to the source of the problem. That's why you only need one purifier to effectively treat an area of up to 5,000 sq.ft. The incredible Alpine Air Living technology attacks the problem at its source. It sends out positive and negative ions that travel through walls, floor, and sealing, and bond with pollutants in the air making them heavy which causes the pollutants to fall to the ground. After which a low level of ozone (activated oxygen) is released to oxidize the fallen residue. Unlike air filters, there's nothing to replace and very little maintenance is required on all Alpine Air Living products. Actually, using Alpine Air Living technology is the quickest and the easiest most "hands-free" approach to eliminate the indoor air pollution in your home or office. Please click here to see a complete comparison of air filters.
5) How do Alpine Air Living purifiers compare to other air purifiers?
Alpine Air Living purifiers are built on a scientifically proven formula, recreating the same cleansing process indoors that nature uses outdoors, thus very effectively reducing and eliminating indoor air pollution, such as dust; pet dander; smoke; tobacco smoke; odors; common bacteria; viruses; mold; mildew; and fungi, among other indoor pollutants. And just 1 Alpine Air Living purifier is needed to do all this in an area up to 5,000 sq.ft! Many companies can make claims, however EnviroQuest International stands 100% behind our technology, firmly supported by the amazing results our numerous customers have experienced. We strongly believe currently there is no other technology that's really comparable to Alpine Air Living technology. Many tried to copy our proprietary technology, however they never succeeded. You can find other purifiers that produce ionization and ozone, however their technology is not quite the same. We constantly put competitors' machines to the test, and up to date haven't found yet any other similar in nature purifiers that work as well as Alpine Air Living purifiers do. Plus no other company we know of has as many satisfied customers with so many testimonial letters on file. Please click here to see a complete comparison of other brands of air purifiers.
6) Why do you offer Alpine Air Living purifiers at such a good price?
We sell direct to consumer and avoid the middle man, which helps to keep our cost low and pass on the savings to you. This is also the reason why you won't find Alpine Air Living products in any retail store.
7) Is Ozone safe?
Activated oxygen is nature's best cleanser. Nature constantly uses ozone to cleanse the environment. Have you ever smelled clean, fresh air right after the rain? You probably have. Well, this is because ozone is in the air oxidizing whatever pollutants the rain has dropped from the air. Our technology is built according to safety standards set forth by the gov't environmental agencies. Alpine Air Living technology has been tested for safety and made specifically with safety in mind. The maximum level of ozone produced by any Alpine Air Living purifier will never surpass the allowed maximum ozone output deemed safe. Also, all Alpine Air Living purifiers come with ozone control that allows you to set the ozone level suited best for your environment in a very safe way. Please click here to see answers to FAQ questions about Ozone.
8) The very first night I operated the unit made me wake up congested the following morning. Is this normal?
This usually happens in case of severe indoor air pollution. If your environment is severely polluted, it might take a few days to really cleanse it. During this process, the ionization gathers and drops a lot of pollutants from the air that were previously suspended. While asleep, you might be breathing some of that pollution that's now being eliminated from the air, which can make you wake up congested.
These effects will normally go away as soon as your environment has been cleansed from pollution. Waking up congested can also happen if you're undergoing the "detoxification" period. If you have lived in a severely polluted environment for a long time, then you body and lungs might be full of toxins. When you breathe clean air with ozone, it can detoxify your body by eliminating the pollution from your lungs, blood, etc. So if you get cold like symptoms the first few days after installing the Alpine Air Living purifier, it's quite normal if you're in severely polluted environment, and might be directly attributed to the detoxification effect.
9) Do I have to turn off my Alpine Air Living purifier before going to sleep, or when I leave my house?
The Alpine Air Living purifier is designed to work 24hrs/day, 7 days/week, to cleanse and keep your indoor environment pollution free. You should not turn off your unit at any time.
10) How much does it cost to operate my Alpine Air Living purifier?
It costs about 5 cents a day in electricity to operate the average Alpine Air Living purifier.
11) Is it easy to clean my Alpine Air Living purifier and how often do I have to clean it?
All Alpine Air Living purifiers are designed to be almost maintenance free. However the little cleaning involved (see question #20), is very easy to do and takes almost no time. How often you will have to clean your unit depends on how polluted your indoor environment is. In case of severely polluted environment, during the first few weeks of operation, you might have to clean the unit once every week or two weeks. However afterwards, it can be cleaned only once a month. If you don't have a severely polluted environment, you will clean the unit a lot less. Please refer to your owner's manual for more details.
12) If I need extra ozone plates or any other accessories can I get them directly from you?
Yes, should you ever need to get an extra Alpine Air Living purifier, the ozone plates, or any other purifier accessories, please contact us. We are your "one stop" place for all needs related to indoor air pollution.
13) Do I have to vacuum very often while using my Alpine Air Living purifier?
It's recommended that during first few weeks of operation, you vacuum at least once a week or more, if you are located in a severely polluted environment. This is because in the first few weeks of operation your Alpine Air Living unit will really cleanse your environment. You might find unusual amounts of dust, for example, and/or other residue on your floor or carpet. This is what has been in the air that you breathe before installing the Alpine Air Living system in your home, and now with this technology the air pollutants have been brought down from the air to the floor. After your environment is cleansed, you'll find that there is no longer a need to vacuum often, since your house and/or office is now kept pollution free.
14) I have plugged in the unit, turned "ON" the power switch and nothing happens... what can I do?
- Make sure the electrical outlet is capable of providing power to the unit. Try several electrical outlets within your house, place of business, or wherever the unit is placed.
- Check the mesh lint screen cover located on the back of the machine to ensure that the safety switch activator clip pushes the safety switch. NOTE: This does not apply to all purifier models. Your model may or may not have the removable "lint screen cover" feature. Check the owner's manual for this feature and the Troubleshooting section of your purifier's owner's manual. DO NOT try to disassemble or service the purifier yourself. Strictly follow the Troubleshooting procedure and guidelines according to the owner's manual.
- If you've just received the unit and you've plugged it in for the first time, check to see if the fuse is damaged in any way (the very thin solid line within the fuse will be broken if it's damaged, like in a light bulb). If you had replaced a blown fuse previously on a used unit, check to make sure you installed the proper frequency fuse per your purifier's owner's manual.
- Ensure that the fuse cap is completely seated and secured in its receptacle.
- If after trying all of the above and following additional troubleshooting procedures in your purifier's owner's manual the problem has still not been resolved, please contact our troubleshooting dept. by phone or email (see our support section)
15) The fan is operating although the unit won't produce any ozone... what's can I do?
Check the ozone plate(s) for serviceability. If they are cracked or broken, the ozone plate(s) will require replacement. Ensure maintenance procedures required for the ozone plate(s) have been performed according to the "Maintenance" section in the respective unit's Owner's Manual. See if electrical stainless steel contacts are not contacting the screen portion of the Ozone plate(s). Inspect the unit for any loose connections. If the Ozone plate(s) have been cleaned and are in good condition, please contact our troubleshooting dept. by phone or email (see our support section)
Do not attempt to disassemble the unit, due to the Limited Warranty of the product.
16) How am I able to know if the Radio Frequency Ionizer is working?
The quickest and the surest way to determine whether the RF ionization system is working or not within your air purifier is to look around your environment for sure tale signs.
Just like radio waves, you cannot see the ions with a naked eye, yet they do travel throughout your whole environment reducing and eliminating dust, pollen, smoke, animal dander, and anything else microscopic suspended in the air. Remember, they travel through walls, ceiling, floors, and anything else that's not metal. The job of negative ions is to bond with air pollutants, in a process making them heavier, thus making them fall to the ground because of gravity. So some of the obvious signs you may see in the very beginning showing you that radio wave ionization is working, is less dust and other particles floating in the air, and more dust settling on the furniture, floor, or carpet. This is because dust and other air pollutants are starting to come down from the air, instead of just floating and being suspended there. Reduction of allergies, sinus problems, and other symptoms which could be attributed to indoor air pollution is also a sure sign that ionization is working properly, cleansing the air.
17) The Ozone Plate(s) are making a noise, and appear to arc or spark. What can I do?
Refer to the answers for question #15, as they would apply to this question also.
18) What settings on the purifier should I use?
Please refer to the specific unit's Owner's Manual for proper operation procedures. It would be to your advantage, to read and really understand the Owner's Manual. This will familiarize you with the product, as well as help you understand the principles of each unit and respective features. In general it is not necessary to exceed the "smallest area" (of square footage) on the labeled indication settings, located on the purifier control.
19) What size unit should I use?
The unit size can usually be determined by the total sq. ft. area & nature of the environment, pollutants being addressed, as well as airflow conditions within the environment. After you complete the free test for indoor air pollution in your home, a purifier will be recommended to you, based on your environment. As a rule of thumb, it is usually best to start with more equipment than necessary and adjust accordingly to the needs of your environment, versus adding equipment at the later time. This way it's more cost-effective.
20) What is the best way of cleaning my unit?
You should clean the unit according to easy cleaning and maintenance instructions in the owner's manual that comes with the unit. Even though the cleaning instructions may vary a little from purifier to purifier, as general rule of thumb, the simple cleaning procedure involves the cleaning of the Ozone plate(s) within the unit. To clean these, simply remove the Ozone plate(s) by pulling gently on each plate from the back of the purifier. Once removed, just softly scrub the Ozone plate(s) with a toothbrush using a combination of ammonia (if available) and hot water to wash off any dirt deposits. Both, the metal screen and the ceramic tile of the Ozone plate(s) should be cleaned. Next, rinse the Ozone plate(s) in hot water and allow the plate(s) to dry completely BEFORE reinserting the plate(s) back into the air purifier. OPTIONAL: You can also sanitize the unit itself, by placing the unit in the box it was shipped in or an equivalent size box. Operate the Fan control on low, and Purifier control on high for an hour or more with the box shut. This will sanitize the unit as well as reduce any odors.
21) Where should I place the unit?
Please consult the Owner's Manual for unit placement. In general, place the unit in a position that will allow the natural airflow within the environment to assist in distributing what the unit is producing. You also need to place the unit as close to the ceiling as possible or at minimum, five feet off the floor, to maximize the unit's effectiveness.
22) How many square feet will a specific unit cover?
Individual unit specifications reflect effective square footage coverage based on a relatively unpolluted environment. The amount of pollution, air flow conditions, and the specific layout of the environment will determine the number and size of units needed. As stated before, it is usually best to start with bigger equipment than necessary and adjust accordingly to the needs of your environment. For example, if your house is 2,000 sq.ft., you could get a unit that easily covers up to 3,000 sq.ft.
23) What is the general formula in determining how many mg./hr. of ozone are needed for an extremely large environment?
As field experience has shown, the following procedure is generally reliable:
Compute the number of square feet within the environment by multiplying:
Length X Width = Square Feet
Compute the Cubic feet within the environment by multiplying:
Square Feet X Ceiling Height = Cubic Feet
Compute the MG/HR of ozone demand within the environment by multiplying:
Cubic Feet X 0.025 = MG/HR demand in an extremely polluted environment
OR
Cubic Feet X 0.01 = MG/HR demand in a lightly polluted environment.
Consult product specification sheets for MG/HR output of individual products and combine various products to meet the demand.
CAUTION: While this procedure determines ozone demand, it does not deal with particulate reduction, air movement, or unit placement.
24) How do "Milligrams Per Hour" (mg/hr) relate to "Parts Per Million"? (ppm)?
MG/HR is the true value to assess how much ozone (by weight) is actually being generated in an hours time. PPM is the value for the concentration (when in an accumulated form) to ozone, based upon how many parts of ozone are present within on million parts of air. To be able to accurately compute the expected parts per million of ozone within a given area, we would have to know the room size, temperature, humidity level, amount of make up air coming into the room, as well as the amount of surface materials and other pollutants that will reset with the ozone.
EnviroQuest International's products include square footage indicated on the purifier control, for the purpose of regulating the unit's ozone output to suit best your environment.
25) What settings do I use when operating a DC ionizer?
The normal setting of a DC ionizer is full negative. This setting seems to work best in removing particulate as well as reducing static electricity. When trying to reduce static, if the full negative setting results in more static, turn the control in small increments towards the positive setting until the static problem is relieved.
26) Are Alpine Air Living purifiers silent in operation?
Yes, all Alpine Air Living purifiers are very quiet at normal settings. The only exception is, if you need to really sanitize a particular area of your home or office (for example, to reduce mold or mildew, or very heavy particulate contamination in the air). In this case, you will need to turn the fan and purifier control on very high setting, and you will hear the unit operate. However, after sanitizing you will return the unit to its normal settings, at which the unit operates very quietly.
27) What are the possible application problems when not using this technology properly?
Symptom: The proper equipment is placed in the environment, but doesn't produce the desired results.
Problem: Lack of air movement, improper placement of the unit.
Symptom: Strong odors still remain with the environment after placement.
Problem: Lack of ozone, improper placement of the unit.
Symptom: A strong odor of ozone is present within the environment.
Problem: Too much ozone accumulation within the environment, as a result of improper purifier control setting, and / or lack of air movement.
Symptom: Visual haze of smoke and / or particulate remains within the environment.
Problem: Lack of ionization and / or air movement.
For proper placement of the unit, proper purifier control settings, and other necessary set-up information, please refer to Owner's Manual. It's very easy to set-up any model Alpine Air Living purifier in your home or office. Simply refer to step-by-step instructions in your Owner's Manual to avoid any problems resulting from improper use.
28) What does common indoor air pollution consist of and what health problems does it cause?
There are over 350 different air pollutants identified so far! See a detailed list of common pollutants and many health problems they cause. 60-70% of population suffers from some sort of breathing-related condition as doctors and media report! See the latest statistics here.
29) My house square footage falls between the sq.ft. coverage indicated on the 2 of your air purifier models and both air purifiers match closely the sq.ft. of my house. Which of these 2 air purifiers should I get?
You should only get the air purifier that matches exactly your sq.ft. at home OR is over and above the total sq.ft. area of your house. For example, if your house is 2,200 sq.ft, you want to get Silent Thunder LA-2400, which would meet your minimum requirement, since it's guaranteed to cover up to 2,400 sq.ft. Of course you can choose any other air purifier with coverage over and above your minimum requirement, as each purifier's total area coverage can easily be adjusted down. Also, keep in mind that getting a purifier with coverage over and above your minimum requirement may save you even more money in the long run. Following the above example, if your current house is 2,200 sq.ft, but you plan to move into a 2,500 sq.ft. house in the future, it's recommended that you get NA Flare LA-2700 from the start, since this way you won't have to purchase an additional air purifier down the road to make up the difference in sq.ft. coverage between your current 2,200 sq.ft. and future 2,500 sq.ft. If you're still not sure which air purifier model to get, and you would like to get a professional recommendation, please visit the support section of our web site to contact our sales department, and include details about your house.
Take a FREE TEST and find out if you have a problem of indoor air pollution in your home or office, and if so, which Living Lightning™ Alpine Air purifier is suited best to solve your particular problem.
